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There is a reason today's customer service remains "mediocre"
at best, and it is just one thing, lack of a committed strategy. In
today’s world, your company's culture and customer experience
must be decidedly different. You have the opportunity to make
these things happen.

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Lisa Ford brings a solid "Real Life" customer service strategy to your
managers and employees. When audiences listen to Lisa, they walk away
with a proven strategy for creating a customer focused culture and
building customer loyalty. And with the enthusiasm to actually put these
strategies to work immediately.

Watch Lisa in Action

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View Lisa's Products

Lisa is the author of the videotape series How to Give
Exceptional Customer Service,
the #1 selling business
tapes in the U.S. for over 3 years.

About Lisa

Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations & government. Learn More...


Make your next event a guaranteed success. Lisa combines energy and expertise to her audience. Learn More...


Helping companies build a Customer-Focused Culture

Make your next event a guaranteed success. Lisa combines energy and expertise to give her audience tangible strategies to make a difference in your customer's experience.


  • Why Customer Service Is NOT Enough

    This is a presentation on why customer service alone will not lead to long term survival. Everyone has read the books, many businesses have pledged fidelity to its customers but few have implemented actions that match their attitude. Learn More...
  • Create A Customer Service-Focused Culture

    Face it–front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. Learn More...
  • How to Lead a Team

    The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will set your team apart from the rest. The ideas covered are...Learn More...
  • Everyday Excellence

    The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and you team. This session covers how individuals must make a difference and increase their results daily. Learn More...


  • Lisa hit a home run. I have received only positive feedback! Please convey my appreciation to Lisa for her great presentation and preparation with us. Many of the concepts Lisa presented not only resonated with our chiefs and administrators, they have inspired new direction and focus in our work to lead our market and industry in exceptional care experience delivery. Thanks!!
    Robert Blair, Administration, Kaiser Permanente, South Bay
  • Lisa’s real life stories and examples not only entertained our team, but caused us to reflect upon how simple acts can turn an everyday guest experience into an exceptional one. Ms. Ford seamlessly wove our training and service standards into her presentations, demonstrating key insight into our business and helping our team gain clarity on what needs to be accomplished to deliver a truly great guest experience.
    Jim Hicks, Director, El Pollo Loco
  • Our group gave you rave reviews and references to your speech were repeated throughout the conference. Your speech showed you really listened to us during our pre-conference discussion, and it really came across that you understood our attendee’s job and their challenges. You had us all laughing and really drove home your six points for Everyday Excellence.
    Tracy Hallman, Project Manager, Guardian Life Insurance Company
  • I wish to compliment you on the thoroughness of your pre-conference research on our Association and the work that we do in support of our mission. It made it relevant to our audience. Our staff left the meeting motivated to strive for excellence in customer service and more importantly, with a strong sense of how to create that environment in their office and communities in the year ahead.
    Tom Bognanno, Executive Office, American Diabetes Association

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