NEW!

Powerful 54 minute Webinar CD

.....You can't miss this session. Listen to 4 outstanding speakers discuss the ins and outs of providing unbeatable Customer Service.

Lisa Ford covers "How To Deliver Customer Excellence".

Arnold Sanow discusses "Six Keys To Getting Everyone Singing Your Praises".

Paul Levesone goes through the "4 Steps To A Customer Focussed Culture".

Wendy Gillett discusses "Living The Customer Service Lifestyle".

Audio CD: $19.99

Customers As Partners

.....Recorded at INC. Magazine's Customer Service Strategies Conference. In this 75 minute tape, strategies, statistics and stories are shared on how to go beyond customer satisfaction to customer loyalty.

Audio cassette: $10.00

Inspiring Everyday Excellence

.....This audiotape was recorded live at North American Retail Dealers Association. In this 1-hour tape, 3 aspects of excellence are covered: personal, service and leadership. Learn to make excellence a daily discipline with this highly informative audiotape.

Audio cassette: $10.00

Six Ways To Be A Service Leader

.....Recorded live at North American Retail Dealers Association. This six-step approach is very practical and action oriented. The strategies include how to exceed customers' expectations and lead to inspire great service. This tape is packed with terrific how-to's, stories and examples, and Lisa's memorable dry cleaners story.

Audio cassette: $10.00

Create An Energized And Motivated Service Team

.....This live recording covers the type of service training, recognition strategies and team meetings you must implement to make exceptional service that leads to loyalty the norm for your staff. This tape includes what leaders and the best organizations are doing to energize their service teams.

Audio cassette: $10.00