lisaford.com

“Lisa hit a home run. I have received only positive feedback! Please convey my appreciation to Lisa for her great presentation and preparation with us. Many of the concepts Lisa presented not only resonated with our chiefs and administrators, they have inspired new direction and focus in our work to lead our market and industry in exceptional care experience delivery. Thanks!!”

Robert Blair, Administration, Kaiser Permanente, South Bay

“Lisa’s real life stories and examples not only entertained our team, but caused us to reflect upon how simple acts can turn an everyday guest experience into an exceptional one. Ms. Ford seamlessly wove our training and service standards into her presentations, demonstrating key insight into our business and helping our team gain clarity on what needs to be accomplished to deliver a truly great guest experience.”

Jim Hicks, Director, El Pollo Loco

“Our group gave you rave reviews and references to your speech were repeated throughout the conference. Your speech showed you really listened to us during our pre-conference discussion, and it really came across that you understood our attendee’s job and their challenges. You had us all laughing and really drove home your six points for Everyday Excellence.”

Tracy Hallman, Project Manager, Guardian Life Insurance Company

“Lisa Ford was awesome – the most inspiring! I need to get back to work to get going with jump starting my customer service program.”

From Health Care Service Excellence Conference

“Lisa had a keen grasp on our industry, Choice’s client’s services and how we have all supported and presented service solutions. Service differentiation is a required focus and core competency for any successful company, especially in today’s challenging times and Lisa Ford captured it all.”

Paul Malamet, EVP, Choice Logistics

“Lisa was not only a home run, she was a grand slam. Afterwards they were discussing in detail “what would Lisa do” and hopefully applying it to their current customer situation -- it is really great.”

Diane Schmeichel, IT Department, Southern California Edison

“I wanted to take this opportunity to thank you and congratulate you on a wonderful year with us. You’ve done a great job on every assignment – even more impressive since most involved brand new content. Leaders told us they left with new ideas and they think this session is an important one for other leaders. Thank you bringing such value to us.”

Patty Wirth, Director Branch Staff Training and Development, Edward Jones

“For the past two days I’ve heard over and over managers say to one another….”remember when Lisa said this or Lisa said that!”. A greater compliment couldn’t possibly be extended. I believe my group is inspired to build a strong foundation of loyalty among their customers and that what they learned from you will find its way into every day practice.”

George Hellen, Resident District Manager, Aramark

“I wish to compliment you on the thoroughness of your pre-conference research on our Association and the work that we do in support of our mission. It made it relevant to our audience. Our staff left the meeting motivated to strive for excellence in customer service and more importantly, with a strong sense of how to create that environment in their office and communities in the year ahead.”

Tom Bognanno, Executive Office, American Diabetes Association

“You did a great job of incorporating examples and stories that were so relevant to our everyday experiences. We were impressed by how well you did this given the unique nature of our business. We continue to use phrases and analogies from your presentation in many meetings and memos. We have added segments and vignettes from your videos to our customer service training. I cannot say enough about how valuable your materials have been to us.”

“I have had the opportunity to experience a number of “motivational” speakers. While I am often entertained and certainly experience the short term excitement that these speakers generate, I also usually feel that the message is generic and lacks long term sustainability in business practice. My team’s experience with you was very different. Your comments directly addressed the issues we are facing and your thoughts and ideas on what we can do differently will have a profound effect on our performance. The team was energized by your performance, but more importantly, the team was challenged by your ideas on how a large organization like this one can get better by focusing on the individual customer interactions we are privileged to experience each and every day. There is no doubt you made a lasting impression.”

Dan Walsh, AT & T, Select Accounts and Indirect Channels

“It was obvious you did your homework and personalized your message to our audience. Your reference to things such as AGe-NET, our Corporate Objectives, our Service Pledge, the HEAT Model, etc. made it feel like you were an insider who really understood our firm. The audience also felt you opened their mind to new techniques for dealing with customers that were actionable and easily implemented.”

Sue Weiss, V.P., A.G.Edwards & Sons, Inc.