Products / Books
 Exceptional Customer Service:
Going Beyond Your Good Service to Exceed the Customers
Expectations
- Deliver personalized customer
service
- Learn what customers not only
expect...but really want
- Phone skills are a must for the
call center — large and small
- Tackle the steps for dealing
with challenging customers
- Self-guided exercises let you
structure your own training program
- Know the importance of first
and last (lasting) impressions
- Understand how technology can
be your friend or your foe
$12.95
 Customer Service Excellence
.....From tips to handling customer complaints
to serving customers over the phone, this hands-on workbook reviews the
constant changes in customer service and helps employees discover how
they can create positive points of contact with each customer by treating
them like partners and communicating with heart.
$14.95
Only The Best On Success
.....This book series features the works
of top speakers, each contributing a chapter on success. Easy and quick
to read and keep your self motivated.
$10.00
I want all THREE "Only the
Best" Books!
$25.00
Only The Best On Leadership
.....This book series features the works
of top speakers, each contributing a chapter on leadership. Easy and quick
to read and keep your self motivated.
$10.00
I want all THREE "Only the
Best" Books!
$25.00
Only The Best On Customer Service
.....This book series features the works
of top speakers, each contributing a chapter on customer service. Easy
and quick to read and keep your self motivated.
$10.00
I want all THREE "Only the
Best" Books!
$25.00
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